1. Clients have a right to receive considered and respectful treatment, regardless of their physical or emotional condition.
2. Clients have a right to be fully informed of all services available through AIDS Help, Inc. and the methods by which these services are implemented and delivered.
3. Clients have a right to expect a prompt and reasonable response to their request for service.
4. Clients have a right to participate fully in the development and approval of their plan of care.
5. AIDS Help does not discriminate against any individual because of race, religion, age, sex, national origin, or sexual orientation.
6. Clients have a right to have all information concerning their case file kept confidential at all times. Only data (without names) is made available, if law requires such information.
7. Clients have a right of privacy. Case file information is regarded as confidential and shared only with authorized personnel on a “need-to-know basis”. Other agencies and medical facilities that provide services may secure information only with the client’s written permission (signed release).
8. Clients have a right to have AIDS Help act as an advocate on their behalf, if such service is deemed appropriate.
9. Clients have a right to have their grievances heard and acted upon. A procedure for handling client grievances has been established, and appears on the following pages.
All clients who apply for services are required to furnish AIDS Help with the following information at the time of intake and periodically thereafter. The information is necessary to determine your eligibility for services.
1. An Intake Packet completed with the assistance of a Medical Case Manager.
* Signed releases for the procurement and/or release by AIDS Help of any and all needed confidential information.
* Proof of HIV or AIDS diagnosis, medically certified.
* Proof of identity- Social Security Card, Photo I.D., or Birth Certificate.
* An income profile, which may include tax returns for the most recent two (2) years, paycheck stubs, and copies of award letters from any and all sources of income (Social Security, Veterans Administration, etc.). A copy of two (2) most recent checking account/savings account statements.
2. Applicants for services must agree to apply for social service benefits (county, state, and federal). Under certain conditions, funding through some State of Florida sources can be accessed only after other sources of funding have been applied for.
3. You are obligated to honestly, and in a timely fashion, advise your Medical Case Manager of changes in your medical, financial, and/or living situation.
4. You are expected to treat other clients, AHI staff, and volunteers with respect, honesty, and courtesy. Use of abusive language, violence or the threat of violence may lead to your dismissal or to law enforcement action.
5. All eligible applicants for housing assistance will be required to file an application for a Section 8 Housing Voucher and Public Housing with the appropriate housing authority in Monroe County.
6. Clients are required to submit a copy of a current lease or shelter verification form annually when receiving rental assistance.